We're here to help.

Our Values

Parent Friendly Sales - we only sell stuff we're proud to own and share.

Well Researched Ideas - we are always learning and growing

Kid Approved Gear - everything we carry has been tested just for us

Diversity in the Playroom - representation matters. Black lives matter. Black, Indigenous, and People of Color are greatly under represented in outdoor-  andt toy-retail and in outdoor education. We are committed to listening and taking action towards change. We are growing our Diversity in the Playroom collection and support BIPoC social media representatives. We remain open and eager to increase our actions and support.


    Shipping: We offer a flat rate shipping for the US.
    To do our part in caring for our planet, we often use recycled packaging for shipping. We hope you'll use it again too.

    Oversized shipping: All oversized items are subject to an oversize shipping surcharge which will apply automatically at checkout. Oversize items ship to the contiguous US only. 

    Please note, as of September 2020, our flat rate US shipping rate has increased slightly to $8. As shipping costs increase, so must ours. We want to stay in business for you so we can offer an excellent selection of play goods for years to come.

    Offering a low flat rate shipping instead of weight based shipping means you will save when you purchase multiple items at one time vs single items - this also helps decrease that carbon footprint.

    We are pleased to offer Route Shipping Insurance at checkout. This is an option for you to add on to your order at the time it is placed. This low cost insurance is extremely inclusive and provides the best care and coverage.
    Our shipping options do not include insurance.
    We cannot provide insurance or refunds on packages once shipped. If you choose to forgo the optional Route Insurance, your package will not be insured against loss, theft, or mishandling.
    If your package arrives back to us in one piece, we will be happy to refund you, but please be aware that even when we file with the post office this is unlikely and at best can take extensive time.
    We always recommend insuring your packages.

    To insure your package, just leave "Route Shipping Insurance" checked at checkout. To find file a claim with Route go here and select "file a claim."

    Priority shipping alone does not cover theft, loss, or non-delivery once your package is marked as "delivered" by the shipper.

    Canadian and International Orders: 

    We currently offer priority shipping for clothing only. If you're interested in purchasing toys or goods, you can check out with this shipping option and we will send you an email with shipping cost. Depending on weight, cost to ship toys and goods can be prohibitive.

    Some of our toys and goods cannot be shipped outside of the US. These items state US Shipping on the listing but are subject to change without notice. Customs and duty charges - including import and brokerage fees - may vary and are the responsibility of the buyer. All items will be marked on customs form to true retail value. Any defective items or issues will be handled with value return or store credit as applicable and not with a replacement.

    We do not ship Grapat or Raduga Grez outside of the US.
    We do not ship oversized items outside the contiguous US. 
    We do not ship or sell 
    Safari Ltd® or PlusPlus outside the US including via mail forwarding services.

    Please note shipments to Germany seem to take a particularly long time.

    We cannot refund due to extended time in customs or delayed deliveries, regardless of location.

    International Orders are Final Sale:
    Due to the costs of international transit, we cannot offer refunds or exchanges on international orders. Biddle and Bop is not responsible for duties, fees, taxes, or other costs incurred by importing. Refusing duties will not return the package to us, and if refused, no refund will be issued.

    Out of Stock Items - We will contact you as soon as possible if there is a stock issue. Edit your order or have the item in question refunded. If a preorder is possible we will offer it!

    Privacy - Biddle and Bop does not share your information. Read our full privacy policy here.

    Social Media - By sharing your photographs, media, quotes, notes, likenesses, videos, or else on our social media you give us permission to re-share those items.

    More Questions?

    Please let us know how we can help by contacting us here