Returns and Exchanges
We like happy customers - if something isn't working out, please let us know. We'll do our best to set things right. Returns and exchanges are offered during the first 90 days only, so please be timely!
Check it first - before handing things off to kids, throwing them in the wash, or using your products, please give them a good looking over, and let us know right away if there are any issues. We cannot offer returns or exchanges on used items.
Just want to send it back? Here's the official small print on returns:
Biddle and Bop offers a 90 Day Money Back Guarantee on all unused items which are still in the original packaging with all tags attached. To qualify for a full refund the item must be returned to Biddle and Bop within 90 days of the purchase, in original condition, in their packaging, with tags attached. Please try on footwear and gear in a clean space, we will check items carefully before refunding and cannot offer a refund on damaged, dirty, or items with obvious signs of wear.
Please note that waterproofness does fade over time and that “waterproof” has varying levels - we state these levels in the product description whenever an item has a rating, some things do not. Anything with a seam will eventually allow water in - including rain jackets and pants and Mymayu boots. If you are planning on wading in items with seams, do expect some leakage.
All baby carriers and woven wraps are subject to a 15% restocking fee.
Please examine all items before using or washing. If there is a problem with an item, please let us know right away so we can help make things right.
No refunds will be issued until the item(s) have been received and examined by us. You are responsible for return shipping. In the case of manufacturer defects return shipping will be refunded, so please keep a copy of your shipping receipt.
Please contact us to start the return/exchange process.
Please let us know how we can help!