When will my order ship?

Typically orders ship Tuesday, Thursday, and Saturday from NJ. That means most orders will make it to our US customers in 1-4 days, with first class packages to more remote areas taking 3 to 8 days. If you need something expedited, please let us know and we will be happy to get you a quote on shipping to fit your needs.

Where is my order?

It's very normal for tracking to take 24-48 hours to update, so don't worry! Just check back later.

What if my order is lost or stolen? 
We proudly offer route shipping insurance at checkout. We recommend you purchase this insurance every time to protect your shipment at a low cost to you. If you have not purchased our route shipping insurance, we can help direct you to the shipper (usually USPS) for lost or delayed items or to the police for stolen items. We cannot replace lost or damaged items that shipped uninsured. 

Do you have a storefront?
No, we are online only, but if you are in the 07050 South Orange/Maplewood NJ area we will deliver your order by hand!

How waterproof is "waterproof"?

Most of our items will show a waterproof rating on their page. You can learn more about that rating here.

How can I find a forest exploration group or school by me?

We are proud to see the Forest "School" network in the US and Canada growing and thriving. Please check back or join our Facebook group for more on US outdoor schools.

How do I know what size to purchase?

Most of our gear is sized in centimeters, with the size being the middle of the fit range. Simply measure your child's standing height (please don't guess!) and google to convert to centimeters. A child who is 45inches tall is 114.3cm. Most of our gear is in 10cm increments and goes on that 10cm range - so a 110cm suit is designed to fit at least from 105-115cm. For thin to average kids, the fit allows even more grow room.

How do I tell US sizing?

Feel free to check out our general sizing sheet here. When it comes to rain gear, perfect fit is really a big deal. It means water - and dampness - stays out, and clothes are neither walked on nor causing discomfort to the child. Every child is different - so for the best fit, we go by height. You can simply measure your child's standing height, and go here to convert inches to centimeters - or if you prefer, email us with your child's height and we're happy to help. Just use the contact button below.